Help Center/ Shipping Policy

Shipping Policy

Where’s my order?

Your order goes through the following steps once it has been placed. You will receive 2 emails: Order Confirmation and Shipment Confirmation.

How long does it take to receive my order, and how much will it cost to ship?

  • Processing Time: We take 1-3 business days to get your order ready to ship.
  • Shipping Time: Once your order ships, it will take anywhere from 7-15 business days to reach you. This timeframe depends on where you live in the US and what you bought.

In total, it could take anywhere from 10 to 18 business days to receive your order.

If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments
may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay
in the shipment of your order, we will contact you via email.

  • Shipping Cost:

Free Shipping: Order over $50 for our FREE STANDARD SHIPPING

Standard Shipping: $7.99 for the first product. The order will add $1.99 for each additional item.

1. Customs duties & taxes

-> International shipments may incur customs fees depending on the country and their regulations. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

We aren’t responsible for any additional charges that may apply after a purchase is completed on GingerGlow.

2. Separate shipments

Products are shipped from different locations within our printing network across. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order).

3. Unsuccessfully deliver

If your package is not successfully delivered and is sent back to the courier warehouse, it is typically due to insufficient address information.

To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical to ensuring delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Our policy is based on the understanding that “Returned to Sender” packages are not accepted back at our Production Facility. This approach is due to the cost implications of retrieving these packages, which include custom tax duties and additional shipping charges, making it not cost-effective for us. We aim to set clear expectations with this policy to avoid any misunderstandings.

Return & Exchange Policy:

Currently, there is NO return policy for change of mind or errors you made in your order. We only accept returns or exchanges for the item you purchased that is defective within 30 days of the date of delivery. (Please check our Return & Exchange Policy).

If you have any questions about the delivery and shipment or your order, please contact us via [email protected].