Frequently Asked Questions

GingerGlow presents a diverse range of unique drinkware and fashion items, including tumblers, hooded blankets, tote bags, and more. Each item boasts distinctive designs and prints.

Our tote bags, fleece blankets, hooded blankets, 40oz tumblers, and leather photo frames are meticulously crafted from premium materials to ensure durability and comfort. Refer to each product page for detailed material specifications.

Absolutely! Many of our products offer personalization options to add that extra special touch. Look for customization features on the product page, where you can add names, initials, or custom messages.

The majority of our products are manufactured and shipped from the US, adhering to high-quality standards and ethical manufacturing practices. We prioritize responsible manufacturing and implement stringent quality control measures to uphold our standards.

We employ various printing techniques, such as sublimation and digital printing, for most of our products. Additionally, we offer engraved designs on select tumbler products, ensuring unique and standout designs.

For detailed information on whether a particular product features printed or engraved designs, please refer to the product description of the item you are interested in. This will give you a clearer understanding of the design techniques used for that specific product.

We continuously introduce fresh designs and products to our collection, staying abreast of the latest trends and pop-culture references. Our goal is to offer something new and exciting for our customers on every special occasion.

Personalized items may require an additional 1-3 business days for the customization of the design before production can begin. Should there be insufficient information or if the customer requests further modifications, this timeline may be extended.

Simply visit our website, browse our collection, and add your desired items to the cart. Proceed to checkout, enter your shipping and payment details, and complete your purchase.

We offer assistance in modifying orders prior to the start of production or dispatch, depending on the situation. To ensure timely adjustments, kindly reach out to us via [email protected] within 10 hours of placing your order if you need any changes.

Upon placing an order, you’ll receive an email confirmation containing all pertinent details, including your order number, billing and shipping information, and a summary of your purchase.

Standard Shipping: $7.99 for the first product. The order will add $1.99 for each additional item.
We offer free standard shipping for orders over $50. 

Yes, we ship to most countries worldwide, though international customers may be subject to customs fees or taxes imposed by their country.

Once an order is confirmed and tracking information is generated, it’s usually not possible to change the shipping address. We recommend double-checking the address before placing your order to ensure accurate delivery

If you need to change the shipping address for any reason, please contact our customer care team as quickly as possible at the email [email protected]. We will do our best to assist you in processing the change. However, please note that we cannot guarantee that we will be able to make the change, as it depends on how far along the order is in the shipping process.

If the package is shipped to the wrong address due to an error on our part, please contact our customer care team immediately, and we will take the necessary steps to resolve the issue. However, if the package is shipped to the wrong address due to an error on your part, we cannot be held responsible for any issues that may arise.

We accept various payment methods, including credit/debit cards and PayPal, with availability varying by location.

Your credit/debit card will be charged at the time of purchase.

If your payment is declined, please check with your bank or credit card company to ensure that there are no issues with your account; it could be due to insufficient funds, an expired card, a withdrawal limit that has been exceeded, a blocked card, a technical error, or the bank declining the transaction. If the problem persists, please contact our customer care team for assistance.

Our refund policy is designed with your satisfaction in mind. We offer a full refund or replacement for products that arrive damaged or are not as described. If you have other concerns leading you to consider a return, we encourage you to review our detailed Return and Refund Policy.

Please note, shipping costs are non-refundable.

Your refund will be processed within 1-3 business days following our confirmation of your refund request. The refunded amount will be credited back to the same credit card used for the original purchase. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution’s processing times.

 We stand by the quality of our products, but should you encounter a defect with any item you’ve purchased, you have the option to return or exchange the item within 30 days of delivery. Please reach out to our customer service via [email protected] for guidance on how to proceed with a return for a defective product.

To initiate a return or exchange, contact our customer service team at [email protected] with your order number and reason for return/exchange.

Yes, upon receiving your returned item, we will conduct an inspection and promptly inform you about the returned product’s condition and details regarding the refund process. Please note, you will bear the shipping costs for returning the item; all shipping costs are not eligible for a refund.

Yes, upon receiving your returned item, we will conduct an inspection and promptly inform you about the returned product’s condition and details regarding the refund process.
Please note, you will bear the shipping costs for returning the item; all shipping costs are not eligible for a refund.

If you have any questions, concerns, feedback, or issues with the website or the checkout process, our customer service team is here to help! You can reach us via email at [email protected]. We strive to respond to all inquiries within 24-48 hours.

All prices are in United States Dollars (USD). The Estimated Order Total in the cart and the Cart Summary at checkout will both show the order total in USD. 

Keep in mind, the charge will be converted to your local currency by your payment processor- your card company or PayPal depending on your payment method. If you are uncertain how the currency conversion will work, we recommend contacting your payment company for more details.

To help us better understand your issue and provide you with the appropriate assistance, please provide detailed information about your issue, including your order number and any relevant details.