We’re here to help your plants thrive! If your tree has any problems within 14 days of planting, just reach out to us by phone, chat, or email. Our team will review your situation and, if appropriate, arrange a one-time free replacement to help you get back to growing happily.

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it - unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

You can contact us at [email protected] to initiate the return.
Please note that all returns must be sent to this address:
📦 [email protected]
Address: 359 Summerholly Dr, San Marcos, California, 92078, United States

Phone: +1 312-736-8763

Once your return is accepted, we’ll send you a return shipping label and full instructions.

Items sent back without prior approval will not be accepted.

Please inspect your order immediately upon arrival and contact us right away if your item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right as soon as possible.

The fastest way is to return the item you have. Once your return is accepted, make a separate purchase for the new item.

After we receive and inspect your return, we’ll notify you if it’s approved. If approved, you’ll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at [email protected].

Instead of sending your plant back, we encourage you to repurpose it - replant it elsewhere, compost it, or share it with a friend to keep the world a little greener.

By purchasing nursery stock, customers agree to our Terms and Conditions, which form the full agreement between the buyer and our nursery.

All container sizes listed on our website are approximate and may vary by manufacturer. Plant heights depend on current availability.

👉 Contact us via online chat, phone, or email if you’d like to know the exact height before purchasing.

Please double-check your shipping address at checkout - our system prints labels exactly as entered. If you need to make an address change, FedEx will charge a fee, which will be the customer’s responsibility, and may delay shipment time.