Buying plants online for the first time can raise a lot of questions, from how they are shipped, to what condition they arrive in, and how to care for them afterward. At Gingerglow, we want to make your experience as simple and stress-free as possible. This FAQ guide is designed to help new customers understand everything they need to know before and after placing an order, so you can shop with confidence and enjoy healthy, thriving plants at home.
Product Information & Plant Conditions
What type of pots do plants come with?
Most plants from Gingerglow are shipped in nursery pots to ensure safe transport and healthy root systems. Some products such as bare root plants, roots, or bulbs are shipped without pots, as they are meant for immediate planting upon arrival.
What climates are suitable for each plant?
Climate suitability varies by plant type and growing conditions. Each product listing includes recommended climate and growing zone information. If this information is not available or unclear, customers are encouraged to message us directly for personalized recommendations.
Where Can I Learn More About Plant Care?
You can learn more about plant care through trusted gardening blogs, plant care guides, and expert resources that provide step-by-step advice for different plant types. At Gingerglow, we also share detailed care guides on topics like watering, lighting, soil selection, and seasonal plant care to help you keep your plants healthy year-round.
For more in-depth tips and practical solutions, explore our blog or contact our support team for personalized guidance based on your plants and growing conditions.
Why did my plant arrive without leaves or look like sticks?
Some plants are sold in a dormant state, especially during seasonal transitions. Dormancy is a natural survival stage where plants temporarily lose leaves or appear inactive. A dormant plant may look like bare sticks or twigs, but it is still alive. Once planted and given proper conditions (water, light, temperature), it will begin to grow again. We clearly label dormant plants in product descriptions, but if you're unsure, please contact us before purchasing.
Why did I receive fewer plants than expected in a combo order?
For bare root combo orders, multiple plants are sometimes bundled together in a single protective package for shipping efficiency. Because they are packed closely, customers may mistakenly think only one plant was included. However, all items are included as ordered, just grouped together in one bundle for safe transport.
If you believe there is a missing item, please contact our support team with photos of your package so we can assist you promptly.
Shipping & Delivery
How long does shipping take?
All orders are processed and shipped as quickly as possible. Processing time is typically 1–3 business days, including order handling, warehouse preparation, and secure packaging.
What is the delivery time?
For U.S. orders, delivery usually takes 7–9 business days after shipment. International shipping is currently not available.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with tracking information. Some orders may ship in multiple packages, and each package can be tracked separately. You can track your shipment at any time using the tracking number provided in your shipping confirmation email.
Refund Policy
For more detailed information about this policy, please refer to our full policy page or contact our support team for help.
What if my plant isn’t thriving after planting?
We want your plants to succeed! If your plant shows issues within 14 days of planting, please contact us via phone, chat, or email. Our team will review your case and, if eligible, provide a one-time replacement to support your growing success.
How long do I have to return an item?
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
How do I start a return?
To initiate a return, please contact us at [email protected].
Return shipping details:
📦 359 Summerholly Dr, San Marcos, California, 92078, United States
📞 +1 312-736-8763
Once your return is approved, we will send you a return shipping label and full instructions. Items sent without prior approval cannot be accepted.
Conclusion
We hope this guide helps you feel more confident when buying plants from Gingerglow. Our goal is to make plant shopping easy, transparent, and enjoyable for every customer—especially beginners. If you ever have questions about your order or plant care, our support team is always here to help you grow successfully.
